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Customer Engagement and Service Executive Jobs in Gurgaon - Beyond Evolution Tech Solution Pvt Ltd

Customer Engagement and Service Executive

Beyond Evolution Tech Solution Pvt Ltd
Expired

Posted: 08 Mar 17

Job Description

Roles and Responsibilities:

  • Train and work on internal CRM system
  • Engage with existing customers & potential customers who have reached out to us.
  • No cold-calling
  • Handle customer queries, feedback, and problem resolution through calls or emails
  • Handling & Managing Social Media & Website –queries from FB, Twitter, etc
  • Managing the organisations Social Media accounts ensuring all copy is relevant for the different platforms
  • Managing the content diary for social media content.
  • Keeping up to date with changes and advances in social media and advising on new channels and approaches to adopt.
  • Monitoring social media for company mentions and engaging with customers where relevant.
  • Helping customers to make informed decisions by understanding their buying scenario
  • Explain the product features & use cases to educated & HNI customers

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id281644
Locality Address
Country India

About Company

Beyond Evolution Tech Solutions is a Mobile Apps & IoT solutions Company focused on creating offerings for end consumers in the IoT Space.

In IoT domain, we possess expertise in developing end-to-end remote monitoring and customized control solutions for commercial and residential usage. A pioneer in the field of IoT, we specialise in adding value to everyday products, so that they enrich user’s experience and overall quality of life.

Having initially created Industrial Energy Monitoring Devices that help users wirelessly monitor & control heavy electrical machines we are now gearing up for commercial launch of exciting Consumer-Home IoT products.

In the Mobile App space we develop Consumer & Enterprise Apps for leading industry leaders for driving Customer Acquisitions & Engagement. Some of our marquee clients that we developed Apps for include Honda Motors, Softbank, Air India, 91 Mobiles, DDB Mudra etc.

We also have knowledge exchange industry partnerships with EU-India & IIT Delhi, for the Future Internet project that allows the team to focus on research alongside product development at the same time helping the company to stay in the forefront of techonolgy.

What can you expect when you apply?

  • Quick conversation to understand suitability of your expertise with our work expectation
  • Understanding about your professional career path and job expectations
  • What can you expect when you join?
  • Action packed, high energy work environment
  • Focus on Innovation & Quality
  • Involvement in on-going projects to speed up on-job learning
  • Empowerment, Ownership & accountability
  • Support for experimentation, research & development
  • Remuneration at par with Industry standards
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