Customer Engagement Executive Jobs in Bangalore - REALBRIDGE e-Marketing Solutions Pvt Ltd

Job Description :

• As a Player Support, main responsibility is to make our game rooms a fun and entertaining place to be. 
• You will actively engage with our customers to make sure that everything runs smoothly and they have a great time while playing. 
• Being the first point of contact you will be responsible for welcoming customers, hosting games, quizzes and dealing with customer questions; whilst all the time creating a sense of ‘community’ among our customers. 
  
• The role demands you to be flexible and should be ready to work in night shifts including public/national holidays as we operate 24/7.
  

Key Responsibilities :

• Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis
• Being first of point of contact, ensure that the chat environment is positive at all times, welcome new players, ensure Chat Guidelines are followed and players have a good time chatting
• Bring fun, entertainment and humor to the game rooms whilst being professional and delivering a best in class service to our customers
• Encourage players to participate and wager more by promoting various offers/promotions in a manner which does not look like spam
• Conduct games as per guidelines to meet business objectives
• Contribute suggestions and promotional ideas that will improve player engagement
• Maintain good working relationships with all team members
• Behave in a responsible and professional manner at all times projecting company brand and values
• Manage all tasks in a timely and efficient manner, escalating where necessary to next level of management in line with escalation procedures

Qualifications:

• Any degree from a recognized university

Key Skills:

• Excellent communication skills (Verbal & Written) – MANDATORY
• Excellent conversational ability to engage people from different backgrounds
• Multi-tasking
• Analyzing Information
• Quality focus
• Active listening & quick response