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Customer Engagement Executive Jobs in Bangalore - REALBRIDGE e-Marketing Solutions Pvt Ltd

Customer Engagement Executive
REALBRIDGE e-Marketing Solutions Pvt Ltd
REALBRIDGE e-Marketing Solutions Pvt Ltd
Last Date 20 Jun 2018

REALBRIDGE e-Marketing Solutions Pvt Ltd - Job Details

Date of posting: 12 Jun 18

Job Description :

  • As a Player Support, main responsibility is to make our game rooms a fun and entertaining place to be. 
  • You will actively engage with our customers to make sure that everything runs smoothly and they have a great time while playing. 
  • Being the first point of contact you will be responsible for welcoming customers, hosting games, quizzes and dealing with customer questions; whilst all the time creating a sense of ‘community’ among our customers. 
  • The role demands you to be flexible and should be ready to work in night shifts including public/national holidays as we operate 24/7.

Key Responsibilities :

  • Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis
  • Being first of point of contact, ensure that the chat environment is positive at all times, welcome new players, ensure Chat Guidelines are followed and players have a good time chatting
  • Bring fun, entertainment and humor to the game rooms whilst being professional and delivering a best in class service to our customers
  • Encourage players to participate and wager more by promoting various offers/promotions in a manner which does not look like spam
  • Conduct games as per guidelines to meet business objectives
  • Contribute suggestions and promotional ideas that will improve player engagement
  • Maintain good working relationships with all team members
  • Behave in a responsible and professional manner at all times projecting company brand and values
  • Manage all tasks in a timely and efficient manner, escalating where necessary to next level of management in line with escalation procedures

Qualifications:

  • Any degree from a recognized university

Key Skills:

  • Excellent communication skills (Verbal & Written) – MANDATORY
  • Excellent conversational ability to engage people from different backgrounds
  • Multi-tasking
  • Analyzing Information
  • Quality focus
  • Active listening & quick response

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About REALBRIDGE e-Marketing Solutions Pvt Ltd

REALBRIDGE is a boutique digital marketing and development agency based in Bangalore, India and provides web services to gaming businesses in the UK. We specialize in bespoke marketing and building innovative applications for web and mobile.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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REALBRIDGE e-Marketing Solutions Pvt Ltd recruiting Customer Engagement Executive candidates nearby Bangalore.REALBRIDGE e-Marketing Solutions Pvt Ltd vacancies for Customer Engagement Executive is recruited through Written-test, Face to Face Interview etc.
REALBRIDGE e-Marketing Solutions Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Engagement Executive position in REALBRIDGE e-Marketing Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the REALBRIDGE e-Marketing Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of REALBRIDGE e-Marketing Solutions Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of REALBRIDGE e-Marketing Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in REALBRIDGE e-Marketing Solutions Pvt Ltd and near your city and get a secured career.