Customer Experience Officer Jobs in Pune - Liberty Whiteware Ltd.

Customer Experience Officer

Liberty Whiteware Ltd.

3+ Years

Not disclosed

Expired

Posted: 01 Mar 21

Eligibility/Job Requirements

Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
Candidate should possess excellent oral and written communication skills.
Candidate with good customer service skills & captive contact centre experience would be preferred.
Candidate should be willing to work in rotating shifts and Weekends.
Candidate should be able to conversate in English, Hindi and Marathi

Responsibilities

Responsible for interacting with PAN India customers/prospects of Liberty General Insurance.
Responsible for out calling PAN India customers/prospects of Liberty General Insurance.
Responsible for delivering the relevant KPIĂ˘ÂÂs designed for the assigned job role.
Responsible for customer engagement and satisfaction survey.