Customer Experience Specialist Jobs in Gurgaon - Evyavan consultant

Customer Experience Specialist

Evyavan consultant

0 Years

20000 - 35000 Monthly

Expired

Posted: 28 Mar 18

Provide friendly and efficient service to the worldwide Airbnb community.
Be a first point of contact to handle and resolve customer complaints.
Respond professionally to inbound phone calls and live chats, including urgent situations.
Identify and escalate issues appropriately.
compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users.
Monitor and control numerous concurrent tasks in tandem.
Proactively and independently work to meet targets and goals.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Familiarity with ticketing and CRM systems
Hiring for International BPO
Only Graduate candidates will be considered.
Good communication skills (Read, Write & Comprehend)
Basic knowledge of computers.
Typing speed should be 25-30 wpm.