Customer Experience Specialist Jobs in Vadodara - Etech Global Services
Customer Experience Specialist
Etech Global Services
Expired
Posted: 30 Oct 18
Job Description
Job Functions:
- Take multiple Inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
- Prepare report on sales activities – Sales Tracker
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id501583
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
SkillsSales Call Center Customer Care Executive Customer Relationship Customer Service International BPO
Locality Address
State Gujarat
Country India
About Company
Etech (formerly Effective Teleservices Pvt. Ltd.) has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO – Rising star category, by Gujarat Electronics and Software industries Association along with other recognition in the USA.
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