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Customer Master Data Support Jobs in Hyderabad - DuPont

Last Date 24 Aug 2020
This Job is Expired

DuPont - Job Details

Date of posting: 24 Jun 20
Description

Customer Master Data Specialist is a role in E&I customer service enablement team to support a successful onboarding of customers to DuPont systems, including SAP, MyDuPont, Salesforce Service Cloud. This role is responsible for day-to-day activities to create and maintain accurate customer master data that drives efficient customer order and service request processing. This role is also responsible for working in conjunction with corporate data team, business process consultants and partner functions to continuous drive process improvements.

Responsibilities
  • Review requests received from commercial team and CSRs to ensure business processes and local requirements compliance
  • Enter requests to create, update, extend, delete, block and/or unblock customers in MDG
  • Setup and maintain customer accounts and contacts in Salesforce to support MyDuPont eCommerce and Salesforce Service Cloud.
  • Monitor customer master data requests. Analyze metrics to evaluate process efficiency.
  • Participate in future customer onboarding improvement initiatives to maximize efficiency and effectiveness.
  • Develop and maintain job aides, knowledge articles and documentation for customer master data processes and systems

Qualifications

Qualifications
  • Bachelor’s degree is required.
  • Minimum of 3 years working experience in customer service, sales operation or CRM system is preferred.
  • Strong interpersonal and communication skills to work with different parties and deliver the result.
  • Good engagement and problem solving skill in proactive and positive attitude
  • Good English skills including speaking and writing.
  • Strong computer skills (MS Office, SAP, Salesforce, SharePoint)

Job

Customer Service

Primary Location

APAC-India-Telangana-Hyderabad

Organization

Electronics & Imaging

Education Level

Bachelor's Degree (±16 years)

Schedule

Full-time

Employee Status

Regular

Job Type

Entry Level

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support,Computer Operator
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About DuPont

DuPont
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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DuPont recruiting Customer Master Data Support Experienced(0 to 3 yrs) candidates candidates nearby Hyderabad.DuPont vacancies for Customer Master Data Support is recruited through Written-test, Face to Face Interview etc.
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