Customer Relation Executive Jobs in Bangalore - Talentperfect Hr solutions

Job Title: CRE – Collections, X bucket to Write Off cases

• Business Unit: Collections
  
• Department: CollectionsEdu Qualifications: Undergraduate (SSC or HSC)
  
• Preferred Grade:1A
  
• Age group: above 18 years
  
• Designation: CRE
  
• Min. work experience: 0 – 2 years
  
• Preferred Industry/ sector:
  
• Any Credit card collections experience preferred. DRA certification mandate .
  
• PVR required ( Police Verification Report )
  
• Salary range(pa) :CTC of Rs.1.0 Lacs to 1.40 Lacs
• Span of Control
  
• Reporting to: Team Leader
  
• Execute the Collections as per accounts assigned
  

• Submit proper account of all cash/ cheques/ drafts/ documents collected from the customers against issue of temporary cash receipts/ acknowledgments on a daily basis to the concerned designated person and obtain proper acknowledgment
• Dress code to be followed as per policy, behave appropriately and be very courteous to the customers, dealers and attend to work properly
• Adhere to the instructions, written and oral, given by superiors in order to complete all required documentation, paperwork and submit the same to the concerned with all records properly maintained
• Understanding of the collections Policy and effective implementation for X bucket to write off cases
• Ensure all the SLA is been met and adhered to & targets assigned are met month on month
• Ensure 100% visits with TAT are conducted and the same is recorded on system
• Need to ensure the collected payments are deposited and credited into the customers’ accounts within the specified TAT
• Need to collect correct phone numbers from the field and update the same during daily review meetings

• Knowledge: Awareness of the Client process
• Basic understanding of Collections with through knowledge of process & SLAs

• Ability to plan & arrange for collection
• Cordial & Polite
• Field collection experience
• Hardworking
• Other attributes 
• Unique Identification Code(UIC)
  
• Collections