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Customer Relation Executive Jobs in Pune - Om Jay Group of Companies

Customer Relation Executive
Om Jay Group of Companies
Pune(Pune-Others)
0 Years
8000 - 10000 Monthly
Om Jay Group of Companies
Last Date 30 Nov 2021
This Job is Expired

Om Jay Group of Companies - Job Details

Date of posting: 19 Nov 21

Maintain Customers Data Base

  • Workshop Customers data to be maintained with correct and latest account details (Contact no.

contact person name, e-mail ids, bill to account, etc.).
Scheduling an Appointment

  • Accept service booking and register in the appointment sheet.
  • Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.

  • Making a prior call for reconfirmation of appointments.

Welcome and greet customers

  • Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.
Preparing Analysis

  • Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.

  • Instant feedback analysis to be done.
  • Service follow up analysis to be done.
  • Root cause analysis to be given to Service Manager.

Follow-up Service for Customer

  • 7th day follow up call to be made.
  • Positive and negative feedback with analysis to be given to Service Manager.

Complaint management

  • Register customer complaint in eDealer.
  • Use the complaint source as walk in, emails, letters referred by MBIPL, SFU etc.
  • Root cause analysis of customer complaint.

Build and enhance customer relationship

  • Reminder of Service.
  • Promotion of company’s activities in relation to service, parts and car sales campaign.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About Om Jay Group of Companies

Om Jay Group of Companies
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Om Jay Group of Companies recruiting Customer Relation Executive candidates nearby Pune(Pune-Others).Om Jay Group of Companies vacancies for Customer Relation Executive is recruited through Written-test, Face to Face Interview etc.
Om Jay Group of Companies Company recruits a lot of candidates every year based on the skills . The candidates with BA, BBA/BBM, BCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune(Pune-Others) can apply for Customer Relation Executive position in Om Jay Group of Companies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Om Jay Group of Companies recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Om Jay Group of Companies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Om Jay Group of Companies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Om Jay Group of Companies and near your city and get a secured career.