Customer Relation Officer Jobs in Bangalore - Ujjivan Small Financial Bank

Ujjivan started operations as an NBFC in 2005 with the mission of providing a full range of financial services to the economically active poor who are not adequately served by financial institutions. Presently, our operations is spread across 24 states and union territories, and 209 districts across India, making us the largest MFI in terms of geographical spread. We serve over 2.77 million active customers through our 469 branches and 7,786 employees and our Gross AUM stands at ₹40.88 billion as on September 2015 making us one of India's leading Micro Finance Institutions. (Source: Bharat Microfinance Report 2015, and the MFIN Micrometer Report, September 2015). Our growth has been rapid and calibrated in equal measure, and we have strategically avoided expanding into regions which later on experienced crises in the MFI industry, as well as regions where over lending is prevalent.

On October 7, 2015, Ujjivan received an in-principle approval from the RBI to set up Ujjivan small finance bank ('SFB') and commenced banking operations in February 2017. (Source: RBI Press Release).

Ujjivan's business is primarily based on the joint liability group lending model for providing collateral free, small ticket-size loans to economically active poor women. We also offer individual loans to Micro & Small Enterprises ('MSEs'). Ujjivan has adopted an integrated approach to lending, which combines a high customer touch-point typical of microfinance, with the technology infrastructure and related back-end support functions similar to that of a retail bank. This integrated approach has enabled it to manage increasing business volumes and optimize overall efficiencies.

Today, Ujjivan offers a diverse range of loan products to cater to the specific requirements of our customers. Our products can be classified under two broad categories, namely, Group Loans and Individual Loans. Depending upon the end use, these products can be further sub-divided into agricultural, education, home improvement, and home purchase and livestock loans. All of our assets under management ('AUM') fall under the priority sector lending norms prescribed by the RBI. In addition to loan products, we also provide non-credit offerings comprising of life insurance products, in partnership with insurance providers such as Bajaj Allianz Life Insurance Company Limited, Kotak Mahindra Life Insurance Company Limited and HDFC Life Insurance Company Limited.

Ujjivan prides on being a customer centric organization, and this is reflected in our customer retention ratio, which was 89.18% as of September 30, 2015. We have a dedicated service quality department addressing customer grievances and their feedback. Our customer centric approach has been recognized through accolades such as the 'MIX 2013 Socially Transparent and Responsible (S.T.A.R.) MFI' award by MIX in 2013 and the 'Innovator in Responsible Business' award by Inc. India magazine in 2013. Ujjivan has partnered with the Parinaam Foundation for the formulation and implementation of financial literacy programs such as 'Diksha' and 'Sankalp', and continues to support them in their initiatives, which aides in raising the level of financial awareness of our customers.

For the past five consecutive years, Ujjivan has been ranked consistently among the top 25 companies to work for in India by the Great Places to Work® Institute in partnership with the Economic Times. For the year 2015, we were ranked 1st in the microfinance sector by the Great Places to Work® Institute. Our employee productivity ratio (number of clients per loan officer), which was 633 as of September 30, 2015, is higher than the industry average of 579 as of September 30, 2015. (Source: MFIN Micrometer Report, September 2015).