Customer Relationship Executive Jobs in Bangalore - Auto Experts
Customer Relationship Executive
Job Description
KEY PURPOSE Primary role of an ICRE in a service-marketing role is to increase job inflow into the workshop.
There are 3 types of CRE: • CRE- Appointment booking •CRE-Service marketing • CRE-Concern resolution
DUTIES AND RESPONSIBILITIES
• Stationed at back office – reporting to CRM.
• Generate enough business at workshop for optimal utilization of shop floor /
technician through appointment booking.
• Increase productivity and revenue by doing service marketing activities as per
guidelines.
• Send service reminders to customers
• Call loyal and lost customers for dealership events as per contact calendar.
• Conduct customer events / activity at dealership.
• Sell insurance renewals, offers value added products and accessory package
• Provide MIS reports.
• Assist in event planning for customers.
• Assist in generating various MIS and reports related to service booking, pick &
drop, contact calendar, lost customer tracking.
Job Particulars
About Company
Autoexpert is a unique service designed to help car owners make informed decisions about expenditures on repairs to their vehicles.
