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a) Ensure strong customer satisfaction by maintaining professional customer relationships.
b) Maintaining profitable relationships with the key customers.
c) Managing and delivering quality and consistent customer service.
d) Handling client issues and providing solutions quickly and efficiently.
e) Regularly formulating client reports and analysing it thoroughly.
f) Maintaining customer correspondence data
g) Schedule and conduct regular meetings with regards to product availability and maintain status updates.
h) Conduct business reviews through CRM data analysis.
i) Expanding customer base by upselling and cross selling.
j) Maintain regular reports on customers.
k) Identify and develop key problem solving methods to resolve customer issues.
l) Complete management of ticket creation as per SLA.
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