Customer Relationship Executive Jobs in Gurgaon - CREDITAS SOLUTIONS
Job Description
A Credit Counselor is the one who understands the customers’
problem and makes the customer understand about his Credit Report. Provides the
customer with the proper solutions depending upon his financial status and
willingness, he also acts as a one point of contact to help the customer with
end to end resolution regarding credit wellbeing, Also, he guides the customer
with regards to how he can maintain his credit worthiness in future.
Job Responsibilities:
- Calling & Counseling the customer and take informed decision with regards to their financial wellbeing.
- Generating & analyzing customer Credit Report and coaching customer on the same.
- Provide email support to clarify customer queries, follow up and reminder calls related to their accounts / portfolio and reminder calls to customers.
- Coaching and delivering great customer experience during each interaction.
- Record details of enquiries, comment and action taken.
- Full time calling profile with daily 3 hours of Talk time.
Requirement:
- Effective & empathetic communication majorly in English & Hindi, with excellent convincing skills.
- Active listening
- Basic Microsoft Skills (Excel + Word + PowerPoint)
- Graduate / Masters / PGDM in commerce discipline Key Information
Working Window:10:00 AM to 07:00 PM / 8 hours working excluding one-hour
break.
6 Days working (Second Saturday and Sundays fixed off)
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1150398
Job Category Others
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
Founded in 2015, Creditas is an innovative FinTech company headquartered in Gurgaon that
leverages Machine Learning and other advanced technologies to present Financial Institutions
with an enhanced way to reach and interact with their customers. Driven with a vision to
radically transform the Banking sector, Creditas Solutions has been helping its associates
expedite and optimize Customer Acquisition, Cross-Sell, Delinquency Detection, Financial
Literacy, and finally, Debt Recovery. The business has seen phenomenal growth over past 6
years now partnering with all the leading Banks in the country. The business has grown
profitably to over 200 strong employees.
We are now India’s best credit counselling company.
As Creditas looks at the next stage of its business growth, we are looking for a candidate with relentless curiosity and a passion for creating innovative analysis to identify business opportunities.
We are now India’s best credit counselling company.
As Creditas looks at the next stage of its business growth, we are looking for a candidate with relentless curiosity and a passion for creating innovative analysis to identify business opportunities.
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