Customer Relationship Executive Jobs in Surat - Universal Alliance
Job Description
· Developing marketing techniques to drive new clientage
· Maximizing customer lifetime value strategies (Birthday greetings, daily chase-up)
· Suggesting new methods to meet customers’ needs
· Assisting with promotional events to attract leads
· Build relationships with key employees among customers and Brokers
· Create plans to address clients’ business needs
· Schedule regular meetings with customers to ensure they are satisfied/ for any queries
· Act as point of contact for complaints and escalate issues as appropriate
· Study competition to find new ways to retain customers
· Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
· Provide basic and accurate information in-person and via phone
· Analyzing marketing metrics (conversion rates, etc.)
· Numerous miscellaneous functions to maintain and enhance the company’s reputation in the eyes of clientage
· Advise clients on creating profitable processes
· Ensure both the company and clients adhere to contract terms
Set sales and revenue targets and work diligently to meet themJob Particulars
About Company
We are the enterprise with development ability running right through our veins. We are constantly reaching out for new masterpieces and leaving behind new milestones every single day.
Being the masters of multiple business, we know what exactly it needs to take a business to the pinnacle where every day is a new challenge and every success sets another first step. Our valuable experience makes us know every inch of the world of service industry, hospitality industry and trading business.
We are the quality, you value! We are the dream, you seek!! We are the success, you dream!!!
