Customer Relationship Executive Jobs Opening in Talentfox HR Solutions at Vashi, Navi Mumbai-Others, Navi Mumbai
Customer Relationship Executive
Talentfox HR Solutions
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Posted: 20 Jul 25
Job Description
Key Responsibilities:
Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions.
Guide customers through insurance products, processes, and renewals.
Record all customer interactions in CRM tools and ensure data accuracy.
Coordinate with internal teams (Claims, Sales, Service) to handle escalated issues.
Educate customers about policy benefits, changes, and coverage options.
Meet customer satisfaction goals and service-level targets.
Customer-first mentality with strong problem-solving skills.
Comfortable with CRM systems and MS Office tools
Skills and Qualifications
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Communication Skills: Exceptional verbal and written communication skills to interact clearly and effectively with customers.
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Empathy and Patience: Ability to listen carefully and respond with understanding, even in challenging situations.
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Problem-Solving: Strong analytical skills to identify root causes of issues and develop appropriate solutions.
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Customer-Focused Attitude: A genuine passion for helping customers and improving their experience.
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Technical Proficiency: Comfortable using CRM software, Microsoft Office, and other customer service tools.
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Organizational Skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
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Adaptability: Flexible and able to work in a fast-paced environment, adjusting to changing priorities.
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Team Player: Collaborative approach with the ability to work well within a team.
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Sales Acumen: Basic knowledge of sales principles and techniques to identify upselling opportunities.
More information about this Customer Relationship Executive Job
Please go through the below FAQs to get all answers related to the given Customer Relationship Executive job
- What are the job requirements to apply for this Customer Relationship Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Relationship Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Relationship Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Relationship Executive position?
- Ans: There are immediate 1 job openings for Customer Relationship Executive in our Organisation.
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2718487
Job Category Diploma , BSc/BCA/BBM
Locality Address Vashi , Navi Mumbai-Others
State Maharashtra
Country India
About Company
Talentfox HR Solutions
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