Customer Relationship Manager Jobs in Chennai - Smithila Foundations Pvt Ltd
Job Description
- Experience collections of receivables Must have min. 2 years’ experience
in spread sheets preparation and analysis Must have min. 2 years’ experience in
working in ERP
- Competent in computing skills - MS Office Suite, Internet Skill Set &
Knowledge
- Explorer, PPP, Internet Browsing
- Overall in charge of customer satisfaction and collections post-sales
- Managing a team to ensure collections / receivables are as per company
norms
- Post sales, follow with customers for completion of all documentation formalities
- Follow with customers for stage-wise payments through the life cycle of the
construction and handover process
- Follow with customers for registration and registration- related payments
- Coordinate with Engineering department to complete Job Role hand-over of
villa
- Follow with customers for completion of possession formalities and payments
- Attend to all customer related queries / complaints / suggestions
- Collections of all receivables at all stages
- Coordination with finance / accounts departments for provision of all documentation required as per their norms.
- Reminders as per collections protocol and management of customers’ requirements
- Loans processing and coordination with banks for release of payments at all
stages
- Documentation processing with the banks / financial institutions as per their formats
- Coordination with engineering team for all customer related extra amenities
requests along with management of the requisite documentation and payment
collection for same
- Post-handover, coordination with engineering team for all maintenance related requests along with management of the requisite
documentation and payment collection for same
- Oversee customer support team and assign sites, targets
- and works to the executives
- Prepare inter-departmental reports for smooth coordination
- Prepare reports in prescribed formats for management
- Manage stock of all marketing materials with marketing
- department
- Prepare all project related items such as UDS chart, builders agreements,
allotment letters, Other charges etc. In consultation with management and heads
of other departments
- Coordinate with all other departments for project launches
- Start and monitor online marketing programme through Facebook/twitter
etc.
- Organise events on handing over villa for customers.
- Coordinate same with Engineering department.
- Oversee Customer Service Department to ensure adequate customer support is
given post handing over
- Create and manage Client Relationships.
- Create and manage loans / bank relationships
- Managements single point of contact regarding all post- sales
issues
- Essence of the position is customer delight and 100% collections of receivables
for the company
- Excellent English written, spoken and comprehension / communication
skills
- Communication Excellent Excel Skills with complex spread sheets creation and
analysing skills Experience in ERP
Job Particulars
Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id300575
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Having spread our footprints, We have emerged as one of the leading real estate company in chennai. Gaining an industry knowledge and experience has led us to establish an ambitious organization Smithila Foundation. An individual dreams to have a beautiful and magnificent house for his family and we aim to beautify this emotional bonding by giving you the best for your lives. We as an organization pledge to turn dreams into reality. With the application of latest technologies and trends, we are motivated to bestow you the premium and privileged standards of living.
TOTAL PROJECTS
3
ONGOING PROJECTS
3
Corporate Office:
Smithila Foundations Private li9mited,
No.40, Shivani Apartment, Block 1, G1,
ECR, Next to RTO, Thiruvanmiyur,
Chennai – 600041Jobs By Location
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