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Customer Relationship Manager Jobs in Delhi,Faridabad,Gurgaon - PR Solutions

Customer Relationship Manager
PR Solutions
Customer Relationship Manager Jobs in Delhi,Faridabad,Gurgaon - PR Solutions
Last Date 02 Sep 2018

PR Solutions - Job Details

Date of posting: 04 Jul 18

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
  • Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. 
  • Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. 
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

For more information Call: NOW .................... HR HIMANI .....95827O665O...............................


APPLY NOW...........................


Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About PR Solutions

PR Solutions

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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PR Solutions recruiting Customer Relationship Manager candidates nearby Delhi, Faridabad, Gurgaon, Ghaziabad, Noida.PR Solutions vacancies for Customer Relationship Manager is recruited through Written-test, Face to Face Interview etc.
PR Solutions Company recruits a lot of candidates every year based on the skills . The candidates with BA, 12th Pass (HSE), 10th Pass (SSC), BSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi, Faridabad, Gurgaon, Ghaziabad, Noida can apply for Customer Relationship Manager position in PR Solutions. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the PR Solutions recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of PR Solutions and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of PR Solutions and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in PR Solutions and near your city and get a secured career.