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Customer Relationship Manager Jobs in Kozhikode - I MATES

Customer Relationship Manager

I MATES
Expired

Posted: 11 Dec 20

Job Description

Customer Relationship Manager | Automotive

Scope of the Role: To study the level of relationship with the customers.

By proper analysis, the company can provide better service and maintain a good customer relationship.

Job Description:

1. Monitoring of Customer Care activity in the workshop

2. Maintaining CSI Score above 930

3. Post Service Follow Up Activity and Complaint Resolution

4). Achieving Honda KPI ( Closure Days, CSI, SR Target…etc)

5. Service Remainder Activity

6. Maintaining Free Service (95%) and paid Service Conversion (30%) 7

. Handling of Reminder team

8. Daily Inflow Management

Ideal Candidate: Looking for candidates experienced in automotive dealerships as a customer relationship officer or Customer relationship manager with at least 4 years of experience.

Job Particulars

Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1064069
Locality Address Kozhikode-Others
State Kerala
Country India

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