Customer Relationship Manager Jobs in Mumbai,Navi Mumbai - CareerzInn Placement Consultancy Pvt. Ltd.
Job Description
We are hiring for the role of Customer Relationship Manager - Vashi.
Brief:
- Salary Package: upto 3 Lakhs per annum (Additionaly, Good Incentives + PF + Medical Benefits + Annual Bonus)
- Gender: Male / Female
- Age Bar: upto 32 years
- Fresher’s and Experienced candidates
- Any Graduate / Post Graduate
The job involves:
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Understanding multiple products and processes.
- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
- Comprehend and resolve the Customers concerns/ requirements by gathering/ recording an appropriate level of information to determine the nature of the query/request and action required.
- Processing each call / mail / chat in accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly.
- Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.
- Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Desired Candidates:
- Typing speed of 30 to 40 wpm
- Minimum 1-3 years of relevant experience of Domestic/international BPO (Preferred)
- Freshers can also apply who is energetic and flexible to work
- Strong interpersonal, problem-solving skills and verbal and written communication skills
- Basic computer knowledge and technical skills
Job Particulars
About Company
CAREERZ INN have built up strong partnerships with companies in India and will be elaborating it abroad soon; helped build successful companies by identifying the best candidates for them. With human capital being the most valuable asset for your company today. We at Careerz Inn make sure that you get the best in the business. Our wide suite of services lets you leverage your company’s human capital and optimise the performance of your employees.
Our services have developed based on international best practices and learning’s from the assignments executed by us and are adapted to suit our clients’ businesses. Be it the right talent for your organization, or a cost-effective consulting solution, or a training program, or solutions for enhancing your HR processes, our services are customized just for you.
Our Mission
Our mission is to shape the world of work and we achieve this through our vision of finding jobs for people and candidates for clients. Our vision for the future is further endorsed by our core and positive values:
To achieve:
We are experts. We know our clients, their companies, our candidates and our business. In our business it’s often the details which count the most to serve you in the best way.
To serve you :
We achieve this through a spirit of excellent service and great enthusiasm exceeding the core requirements of our industry.
To trust and be trustworthy:
We are respectful. We value our relationships and treat people well. We believe that trust means to be trustworthy as well.
Simultaneous promotion of interests of all:
We see the bigger picture. Our business must always benefit society as a whole. And should always contribute towards the development of the society.
Striving to be perfect:
We always seek to improve and innovate new ideas and projects. We’re here to delight our clients and candidates in everything we do, right down to the smallest detail. This gives us the edge. And transparency is the word which we follow strongly.
