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Customer Relationship Manager Jobs in Mumbai,Navi Mumbai - CareerzInn Placement Consultancy Pvt. Ltd.

Customer Relationship Manager
CareerzInn Placement Consultancy Pvt. Ltd.
Mumbai(Chembur , Ghatkopar East , Ghatkopar West , Thane, Vasai , Vashi ), Navi Mumbai(Vashi )
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
150000 - 300000 Per Year
CareerzInn Placement Consultancy Pvt. Ltd.
Last Date 17 Jun 2018

CareerzInn Placement Consultancy Pvt. Ltd. - Job Details

Date of posting: 18 Apr 18

We are hiring for the role of Customer Relationship Manager - Vashi. 

 Brief:

  • Salary Package: upto 3 Lakhs per annum (Additionaly, Good Incentives + PF + Medical Benefits + Annual Bonus)
  • Gender: Male / Female
  • Age Bar: upto 32 years
  • Fresher’s and Experienced candidates
  • Any Graduate / Post Graduate

The job involves:

  • Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
  • Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
  • Understanding multiple products and processes.
  • Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
Roles and Responsibilities:
  • Comprehend and resolve the Customers concerns/ requirements by gathering/ recording an appropriate level of information to determine the nature of the query/request and action required. 
  • Processing each call / mail / chat in accordance with IL standards.
  • Provide/take relevant information and update the system/s accordingly.
  •  Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. 
  • Provide the Customer with a clear explanation of the action taken.
  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
  • Ability to understand and handle irate customers
  • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
  • Ability to achieve stretched targets and able to manage the organization standards
  • Maintain Superior quality service by following organization standards

 Desired Candidates:

  • Typing speed of 30 to 40 wpm
  • Minimum 1-3 years of relevant experience of Domestic/international BPO (Preferred)
  • Freshers can also apply who is energetic and flexible to work
  • Strong interpersonal, problem-solving skills and verbal and written communication skills
  • Basic computer knowledge and technical skills

 

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About CareerzInn Placement Consultancy Pvt. Ltd.

CAREERZ INN have built up strong partnerships with companies in India and will be elaborating it abroad soon; helped build successful companies by identifying the best candidates for them. With human capital being the most valuable asset for your company today. We at Careerz Inn make sure that you get the best in the business. Our wide suite of services lets you leverage your company’s human capital and optimise the performance of your employees.

Our services have developed based on international best practices and learning’s from the assignments executed by us and are adapted to suit our clients’ businesses. Be it the right talent for your organization, or a cost-effective consulting solution, or a training program, or solutions for enhancing your HR processes, our services are customized just for you. 


Our Mission

Our mission is to shape the world of work and we achieve this through our vision of finding jobs for people and candidates for clients. Our vision for the future is further endorsed by our core and positive values:

To achieve:

We are experts. We know our clients, their companies, our candidates and our business. In our business it’s often the details which count the most to serve you in the best way.

To serve you :
We achieve this through a spirit of excellent service and great enthusiasm exceeding the core requirements of our industry.

To trust and be trustworthy:
We are respectful. We value our relationships and treat people well. We believe that trust means to be trustworthy as well.

Simultaneous promotion of interests of all: 
We see the bigger picture. Our business must always benefit society as a whole. And should always contribute towards the development of the society.

Striving to be perfect:
We always seek to improve and innovate new ideas and projects. We’re here to delight our clients and candidates in everything we do, right down to the smallest detail. This gives us the edge. And transparency is the word which we follow strongly. 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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CareerzInn Placement Consultancy Pvt. Ltd. recruiting Customer Relationship Manager candidates nearby Mumbai(Chembur , Ghatkopar East , Ghatkopar West , Thane, Vasai , Vashi ), Navi Mumbai(Vashi ).CareerzInn Placement Consultancy Pvt. Ltd. vacancies for Customer Relationship Manager is recruited through Written-test, Face to Face Interview etc.
CareerzInn Placement Consultancy Pvt. Ltd. Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Chembur , Ghatkopar East , Ghatkopar West , Thane, Vasai , Vashi ), Navi Mumbai(Vashi ) can apply for Customer Relationship Manager position in CareerzInn Placement Consultancy Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the CareerzInn Placement Consultancy Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of CareerzInn Placement Consultancy Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of CareerzInn Placement Consultancy Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in CareerzInn Placement Consultancy Pvt. Ltd. and near your city and get a secured career.