Customer Relationship Officer Jobs - Chennai - Hinduja Global Solutions
Customer Relationship Officer
Job Description
Job Description:
Job Position : Customer Relationship Officer
Job Category : Customer Service, Voice Process (Domestic)
Salary + incentives depends on performance
Desired Experience: 0 to 1 year
Shifts: Rotational shifts
Desired Skills:
- Excellent communication skills in any one regional language (Tamil, Telugu, Malayalam, Kannada, Hindi)
- Candidate with moderate English speaking skills desirable
- Basic understanding of computer knowledge and telecom industry
- Self-Confident, objection handling skills, customer-centric, flexible for shifts
Job responsibilities:
- Handling Inbound customer calls
- Resolving customer queries and issues over phone
Job Particulars
About Company
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare,insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.
