Customer Relationship officer Jobs in Guntur - HGS

Customer Relationship officer
2012 - 2018
8091 - 8800 Per Month
Last Date 28 Jul 2018

HGS - Job Details

Date of posting: 29 May 18

Customer related:

  • Adhering to the KPI, and understanding Quality & Auditing parameters
  • Provide First Time Resolution [ FTR ] on all Calls
  • Ensure Customer is satisfied on all Calls & they are given quick resolutions
  • Escalate Long Pending Issues of Customers to supervisor / appropriate Desk
  • High level of integrity
  • Give Correct and Complete Resolution to Customers on all Calls to avoid Repeat Calls by Customers.
  • Be Polite with all Customers
  • Ensure Customers Account Information is not compromised
  • Zero Fatal Error (FE)
People related:
  • Mentor & coaches new members of the team based on requirement
  • Understand the company policies and adhere to it diligently, basic professional standards and established procedures, policies before taking action and taking decisions.
  • Assumes responsibility for work activities and coordinating efforts
  • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.
  • Adhere to attendance and punctuality norms 
Process related:
  • Maintaining TAT
  • Understanding and adhering to quality standards
  • Acquiring knowledge and Skills of related area of the process
  • Understands, knows and interprets different complex scenarios and is able to resolve all assigned tasks
  • Update oneself to   changes in product on a daily basis
  • All KPI Targets should be met.
  • Average Handling Time (AHT) target to meet as per process 

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About HGS

HGS (Hinduja Global Solutions Ltd),a part of the multi-billion dollar conglomerate - Hinduja Group, is a world leader in Customer Relationship and Business Process Management. Our suite of outsourcing solutions include Back Office Processing, Contact Centre Services and Customized IT Solutions to a global clientele comprising several Fortune 500 companies. With the benefit of experience and client partnerships dating back to 1973, we provide an unmatched depth of outsourcing expertise. We have been ranked among the Top 3 ‘Best Performing Call Centres Worldwide’ by the Global Services Magazine in 2008. We were ranked among the Global Best 10 for Sales Service in the ‘2011 Global Outsourcing 100’ list by the International Association of Outsourcing Professionals. We have a global footprint with 46 delivery centres across India, United States, United Kingdom, Canada, Mauritius and Philippines. An inspired team of more than 22,000 people, we partners with our clients to deliver outsourced contact centre and back office solutions that improve business processes and strengthen customer relationships. Our client partners enjoy a high quality of service, optimized cost containment and a competitive edge. HGS is a public limited company, listed on both the leading stock exchanges in India, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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HGS recruiting Customer Relationship officer candidates nearby Guntur.HGS vacancies for Customer Relationship officer is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of candidates every year based on the skills English Speaking, Outbound Sales . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, Vocational Training, 12th Pass (HSE), Certificate Course (ITI), Diploma, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Guntur can apply for Customer Relationship officer position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.