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Customer Retention Executive Jobs in NaviMumbai - For A Client Of TeamLease Service Limited

Customer Retention Executive
For A Client Of TeamLease Service Limited
For A Client Of TeamLease Service Limited
Last Date 17 Jul 2018

For A Client Of TeamLease Service Limited - Job Details

Date of posting: 17 May 18

Job Desciption:

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Will be responsible for retaining customers Pan India who have availedHome Loan / Loan Against Property from the Bank, and are \"at risk\" ofdiscontinuing their relationship, and/or have already communicated their intentto exit.

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Will be responsible for outbound calls to such customers, with theprimary objective of understanding reasons for wanting to end the relationship,assessing customer needs (eg. Rate of Interest Issues) while aiming at firstcall resolution to retain customer's loyalty amp; business. nbsp;

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Perform customer negotiations using empowerments available to reach afair conclusion from both businesses and customer perspectives, thereby meetingthe retention goals

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Send sanction letters and rate reduction offers to customers on email orvia courier. Track the closure of the offers sent end to end.

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Explain customers about new products amp; benefits, with the aim ofre-capturing their interest and influencing their decision to continue bankingwith us.

  • Analyze customer feedbacks and Develop new strategies for customer retention.
  • If required that the customers’ needs to be met then also go and meet him to retain
  • Needs to maintain Reports, Dashboards amp; MIS’s so needs to be good at excel, word, PowerPoint


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    Job Summary

    Job Type : Full Time
    Job Category : Others
    Hiring Process : Face to Face Interview
    Who can apply : Experienced (2 to 6 Years)

    About For A Client Of TeamLease Service Limited

    TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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