Customer Retention Executive Jobs in NaviMumbai - For A Client Of TeamLease Service Limited

Job Desciption:

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Will be responsible for retaining customers Pan India who have availedHome Loan / Loan Against Property from the Bank, and are \"at risk\" ofdiscontinuing their relationship, and/or have already communicated their intentto exit.

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Will be responsible for outbound calls to such customers, with theprimary objective of understanding reasons for wanting to end the relationship,assessing customer needs (eg. Rate of Interest Issues) while aiming at firstcall resolution to retain customer's loyalty amp; business. nbsp;

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Perform customer negotiations using empowerments available to reach afair conclusion from both businesses and customer perspectives, thereby meetingthe retention goals

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Send sanction letters and rate reduction offers to customers on email orvia courier. Track the closure of the offers sent end to end.

nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Explain customers about new products amp; benefits, with the aim ofre-capturing their interest and influencing their decision to continue bankingwith us.

• Analyze customer feedbacks and Develop new strategies for customer retention.
• If required that the customers’ needs to be met then also go and meet him to retain
• Needs to maintain Reports, Dashboards amp; MIS’s so needs to be good at excel, word, PowerPoint