Customer Sales Representative Jobs in Gurgaon - Ever Assist Financial Services Pvt. Ltd.
Job Description
Looking for Sales representative for calling sales profile (Tele caller) with good communication skills, having experience between 0.6 M to 5 years, having knowledge of loan selling, debt/loan settlement , credit ratings, CIBIL ratings, financial product sellings etc.
Key Responsibilities:
• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right solution to the Customers.
• Selling debt settlement product over the phone and achieve the targeted sales numbers & value, set quality parameters.
• Explaining the product features in detail, it's benefits to customers to ensure customer onboarding.
• Understand the Customer requirements, encourage them to avail our services.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements.
Skill and Competencies required:• Business Knowledge Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills English & Regional languages like Kannada, Marathi, Oriya, Bengali etc.
• Telemarketing / Selling Skills
• Basic computer skills – MS Excel, Word
Behavioral Skills required:
• Values – Integrity / Honesty / Respect
• Communication – Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn