Customer Serv Ops Associate Jobs in Gurgaon - Ixia
Customer Serv Ops Associate
Ixia
Expired
Posted: 27 Feb 21
Job Description
Job Description
Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity
Job QualificationsBachelors or Master Degree or University Degree or equivalent. No prior experience required; may have up to 2 yearsâ relevant experience. Job FunctionCustomer Service
Shift
Day Job
Schedule
Full Time (F)
Travel Required
None
Duration (Temp Positions Only)
Not Applicable
Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity
Job Qualifications
Shift
Day Job
Schedule
Full Time (F)
Travel Required
None
Duration (Temp Positions Only)
Not Applicable
Job Particulars
Education Any Graduate, Other Post Graduate
Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1131531
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
Ixia
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