Customer Service Assistant Jobs in Kolkata - R CREW PVT

Customer Service Assistant

R CREW PVT

0 Years

18000 - 25000 Monthly

Expired

Posted: 31 Jul 20

Job Description

TitleCustomer Service Assistant
CategoriesGround Staff
Salary Rs18000-25000
LocationDelhi, Jaipur, Udaipur, Jodhpur, Amritsar, Lucknow, Dehradun, Varanasi, Srinagar, Chandigarh
Job Information

Eligibility Criteria:

Age – Below 30 years
Education – Graduation from a recognized university
Should be willing to work in shifts
Well groomed
Fresher or 1 to 2 years of experience in similar industry

Job Profile

Provide efficient guest service and optimize revenue.
Perform various customer service functions at the airport (check- in / boarding gate and ramp)
Perform allocation assigned as per the roster.
Check status of all flights including catering uplift and adjust as required.
Handle special situations and conditions. eg. – Flight disruption / cancellation / overbooking.
Carry-out the upgrades according to the guidelines in respect of overbooking.
Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
Ensure safe / efficient operation of all activities at the Airport.
Ensure all ground handling activities are conducted as per Airline standards and policies.