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Customer Service Associate Jobs - Delhi - Spirient Staffing Solution Pvt. Ltd. - 1.0 to 3.0 years of experience - 09 October 2019

featured-job FEATURED JOB

Customer Service Associate

Spirient Staffing Solution Pvt. Ltd.
experience-icon 1 to 3 Years
salary-icon 33000 - 50000 Monthly
Expired

Posted: 09 Oct 19

Job Description

KEY RESULT AREAS / KEY DELIVERABLES
Ownership of relationship with the customer to be able to help and support him grow his business and revenue.
Provide exemplary service to the customers helping him/her in case of any support needed
Anticipate customer’s needs proactively and interact with various cross-functional teams.
Wallet Share of customers IT and Telecom spend through Upgrades, up-selling Managed Services, etc.
Longevity of relationship with the customer (increase Age on Network and reduce Churn)
Ensuring timely collections from the customers
Timely resolution to customers issues and escalations and ensuring permanent fix
Proactive churn tracking and Retention
POSITION REQUIREMENTS
Level of Education
1. Graduate/Post Graduate in Engineering / Technical field
2. Preferably has Technical knowledge in telecom domain
3. Preferably having CCNA

Job Particulars

Education BA, BBA/BBM
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id720191
Job Category
Locality Address
State Delhi
Country India

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