Customer Service Associate. Jobs in Ahmedabad - Tachyon Technologies

Location: Ahmadabad ( Full Time) Permanent  

Job Description

Job Summary

• Good communication skills – spoken as well as written English
  
• We provide excellent career growth opportunities to the Fresher/Experienced candidates with excellent communication skills in English (Verbal & Written) who want to make a career in the BPO industry.
• We are particularly proud of this opportunity which we offer to whoever joins us, and there are a lot of passionate individuals who have made the most of this opportunity and are still associated with us as a part of our senior leadership team. 
• We have an open, diverse and growth-oriented culture and offers.
  
• Salary+ Employee Benefits + Highly attractive incentives
  

• To be able to understand the query raised by the customer accurately which is the first step to providing an accurate and satisfactory resolution
  
• The term “customer” would describe someone who would wish to purchase or sell a product/products/product catalogue/collection on the client website
  
• Though most customers raise basic queries which results in a lower turnaround time, there are some queries wherein sellers would like to understand how they can expand their business and ultimately achieve a higher revenue and profit. 
• This is where a lot of research and analytical skills come into the picture which helps in providing a very satisfactory resolution to sellers – the aim here is to get business on a regular interval from the customers
• Patience – a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client.
•  To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided
  
• Retention – It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the client. Effectively, absorbing and retaining content delivered throughout the training period and also being able to clear assessments conducted during that particular period
  
• Flexibility – Individuals should be flexible to work in a 24/7 environment. Though we try our best to provide shifts which are rotating monthly, however based on the business requirements, they would also be expected to work in consecutive night shifts, say 3-4 months
  
• Multitasking – It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be provided without consuming too much time of the customer
  

• Good communication skills – spoken as well as written English
  
• Candidates who are ready to relocate to Ahmadabad
  
• Should hold a bachelors degree or equivalent.
  
• Freshers as well as experienced
  
• Excellent communication skills.
  
• Flexible for 24*7 shifts.
  
• Immediate joiners would be preferred.
  

• Employee Benefits + Attractive incentive schemes
  
• 100% Legally Compliant to all State & Central laws
  
• Competitive Salary & Benefits
  
• Employee centric Human Resource Policies
  
• Fast career growth in Operations & Support functions
  
• Flat Organization structure & Open-Door Policy
  
• Employee Development plans
  
• Fun @ Work & lot of Employee Engagement & CSR programs
  
• Job Type: Full-time
  
• Salary: 15,000.00 to 18,000.00 /month