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Customer Service Associate Jobs in Bangalore - SonicWall

Customer Service Associate
SonicWall
Any Graduate
2019
Customer Service Associate Jobs in Bangalore - SonicWall
Last Date 30 Oct 2019
This Job is Expired

SonicWall - Job Details

Date of posting: 18 Oct 19

Eligibility Criteria: Any Graduate BCom/BSc/BE/BA with good communication skills


Job Description:

  • Customer Service is a first point of contact for customers globally and act as bridge between various departments (Technical support, Backend, Sales, Logistics etc.) internally.
  • Work and resolve Customer Service related queries (licensing and registration) through phone and web tickets in accordance with Company policy.
  • Screen incoming Customer calls globally, assist with ticket creation; verify entitlement and route customers to the technical support team within the organization.
  • Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
  • Review and identify areas of improvements to streamline non-technical customer service operation processes
  • Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
  • Interface with other SonicWALL groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
  • Ensure complete and comprehensive issue documentation using appropriate application tracking systems.

Desired Skills:

Good attention to detail and documentation skills.
Good research abilities, problem identification, resolution and decision making skills.
Good problem solving skills.
Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees, partners and end customers.
Fluency in written and spoken English.

Job Location: Bangalore

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About SonicWall

SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just a another job — join one of committed and enthusiastic SonicWall teams in offices around the world.

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SonicWall recruiting Customer Service Associate candidates nearby Bangalore.SonicWall vacancies for Customer Service Associate is recruited through Written-test, Face to Face Interview etc.
SonicWall Company recruits a lot of candidates every year based on the skills Finance, Tech Support, ITES, Call Center, Hindi Speaking, International BPO, Outbound Sales , Telecaller. The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Customer Service Associate position in SonicWall. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SonicWall recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SonicWall and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SonicWall and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SonicWall and near your city and get a secured career.