Customer Service Associate Jobs in Chennai

Customer Service Associate

First Source

0 Years

10000 - 12000 Monthly

Expired

Posted: 28 Feb 17

Job Description

GREETINGS FROM FIRST SOURCE SOLUTIONS,

Designation E-Mail executive

Job Description:

To operationally manage Semi Voice Process
Respond to Query/Complaint/Request from customers
including follow-up and close looping (Voice and Email).
Support includes (applicable to all processes/queues)
Internal mails from executives on behalf of customer.

Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be
maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverables will constitute: /> Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests

Required skill set:_

Excellent communication skills
Fresher s can also apply
Qualification Any Graduation
Candidates those who have International voice process
experience will be an added advantage.
Salary & Shift timings :_
Salary 12.6 k to 15.5k
For females No Night shifts
For males Rotational shift
Date: 21-Feb-17 Till 25-Feb-17
Timing 10AM-3PM
Note:- Kindly ignore the mail if you have walked in already.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id278483

Job Category Diploma , Tech Support

Locality Address

State Tamil Nadu

Country India

About Company

Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.[3] Firstsource provides customized business process management to customers in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include Fortune 500 financial services, telecommunications and healthcare companies. Firstsource has operations in India, US, Ireland, UK, and Philippines.

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