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Customer Service Associate Jobs in Delhi - Ebanyan Services

Customer Service Associate

Ebanyan Services
experience-icon 0 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 18 Jul 17

Job Description

Job Description

  • Employment Type: Permanent Job, Full-time
  • Role: Online Marketing Associate/Senior Associate/Assistant Manager/Manager
  • Role Category: E-mail/Online Marketing & Sales
  • Industry: Advertising / PR / MR / Event Management/Institutional Sales/Software Sales
  • Work Location: Rajouri Garden (Near Metro Station), New Delhi
  • Work Timings: 3:00 PM to 12:00 PM
  • Work Days: 5 days working (Monday to Friday)
Job Duties/Responsibilities
  • Good knowledge of implementing e-Mail marketing strategy for online business
  • Managing bulk email campaigns to promote product/services targeting the USA clients
  • Ensure marketing message is conveyed clearly and delivered properly to prospects including specific graphics, incentives, and detailed descriptions
  • Ensure messages are sent in proper form and template
  • Ensure emails are thoroughly proofread for clarity, grammar, and spelling Good knowledge of campaigns sent metrics like open are, click rate, and unsubscribe
  • Maintain regular measurement of the ROI of campaigns and server
  • Should have knowledge on Return path tool, Working on E-Mail Bounce and email testing for inbox placement
  • Follow up on interested respondents
  • Purge non-deliverable email addresses and opt-outs
  • Tracking and analysis of campaigns and making recommendations for improvement
  • Helping team with expert advice on various Marketing program
  • Generate post email campaign analysis and suggest how to improve for better engagement
  • Knowledge of handling abuse and Spam complaints for existing/new IPs and Domains
  • Working with vendors & team to ensure smooth delivery of email campaigns & quick responses in case of delivery issues that can affect productivity
  • Have good knowledge to maintain the DNS panel and authenticating the SPF, DKIM, MX, A record and CNAME and PTR (reverse DNS)
  • Have good knowledge to whitelist Campaign sending domain & IP address and removal of any blacklisting and mention the MTA reputation for good Inbox delivery
  • Should have good knowledge to fill up FBL (Feedback lookup) on major ISP for maximize Inbox delivery
  • Creating relationships with ISP by setting FBLs and applying for white listing
  • Should have knowledge/understanding of DNS, MTA-Port-25, Mailing infrastructure setup for bulk mailing
  • Good knowledge in resolution of HTML mailer and testing the mailer for inbox placement
  • Good knowledge of A/B testing campaign
  • Manage the implementation, tracking and measurement of integrated marketing campaigns, on time and within budget
Must Have Key Skills – Technical
  • Should have knowledge/understanding of DNS, MTA-Port-25, Mailing infrastructure setup for bulk mailing
  • Knowledge of handling abuse and Spam complaints for existing/new IPs and Domains
  • Have good knowledge to maintain the DNS panel and authenticating the SPF, DKIM, MX, A record and CNAME and PTR (reverse DNS)
  • Have good knowledge to whitelist Campaign sending domain & IP address and removal of any blacklisting and mention the MTA reputation for good Inbox delivery
  • Good knowledge in resolution of HTML mailer and testing the mailer for inbox placement
  • Good knowledge of A/B testing campaign
  • Google Analytics
  • Good understanding of CAN SPAM Compliance (filter)
  • Good sense of campaign design; web design; HTML coding
  • Good Excel skills, sound knowledge of data segmentation, internet skills - searching, mapping, etc
Must Have Key Skills – Non-Technical
  • Strong command of English (written and verbal)
  • Excellent attention to detail and accuracy
  • Understanding the Demographics of the USA – added advantage if the candidate has experience of generating leads from the USA market
  • Good knowledge of handling bulk e-mail campaigns for online business with regular measurement of the ROI of campaigns and server
  • Good knowledge of campaigns sent metrics like open are, click rate, and unsubscribe
  • Good knowledge of e-mailing software Mail Chimp, Constant Contact, etc.
  • Create database of emails for lead generation using google, social media, databases, and other tools
  • Data mining and data extraction
Desired Candidate Profile
  • 1-5 years of experience in E-mail Marketing
  • Strong command of English (written and verbal)
  • Excellent attention to detail and accuracy
  • Education Required
  • BCA, B-tech, MBA, MCA and Any Graduate
What we offer?
  • Financial soundness With remuneration above the market standards and regular appraisals
  • Outstanding work environment
  • Rapid advancement potential
  • Attractive incentives & perks

Job Particulars

Education B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BEd, BSc
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id324884
Job Category Tech Support
Locality Address Rajouri Garden
State Delhi
Country India

About Company

E-Banyan Services:

E-Banyan Services is a young start-up, established in 2014 with a vision to provide affordable compliance and research solutions to the international clients. This concept is slowly fetching us the international recognition, which is clear from the fact that we have become one of the known name in the field of e-learning, consulting services, market research solutions, data analytics and management services. We provide the accurate information and guidance backed by several hours of research by the team. We have a team of experts dedicated to helping our clients and partners meet their goals on time. With clients from across the world, we are growing each day.

Industry Information: Different Industries we work in:

1. Human Resource

2. Education

3. Information Technology

4. Adding many more…

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