Customer Service Associate Jobs in Hyderabad - Sitel
Customer Service Associate
0 Years 
13000 - 17000 Monthly 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
SITEL Hyderabad is hiring for US Inbound Voice Process for Fresher and Experience.
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Fresher With Excellent Communication Skills.
5. Communication skills: Exceptional Spoken English skills
6. Shifts: Rotational US shifts (Should be comfortable to work in all shifts)
7. Candidates who are done with the exams and are waiting for the results can also apply.
Salary: 13000k-14000k+ incentives.
Note: Incentives are subjected to performance
Cab Services: Free home pick up and home drop
Profile:
Providing Customer support to Customers
Desired Profile:
- Excellent communication skills with good hold on grammar
- Basic knowledge of computer
Other benefits :
- 5-Days working ( 2 Rotational and Split offs)
- Willingness to work in Rotational Shifts
- Attractive incentives
The selected candidates should be able to join ASAP and have all documents handy for background verification.
Interview rounds:
JAM
HR Round
Voice screening
Operations
You can refer your friends too!!!
Note: Graduates with backlogs can apply for this post.
Please ignore if irrelevant!!!
Job Particulars
About Company
Sitel Tech Support (PTS) is an end-to-end solution for both B2B and B2C channels integrating marketing, sales, CRM, payment processing and technical resolution of out-of-scope or out-of-warranty issues. PTS is developed to enhance and differentiate a service or product by providing technical support features or profitably offer out-of-warranty services. Our offering can create an additional revenue stream, increase customer lifetime value and decrease your customers’ effort by solving complex technical issues.
Post-warranty service reinvented – technical support as a profit centerIf your customer’s product warranty has expired or you want to adequately support your customers, we have the solution – whether or not the problem is caused by your product or service. Independent Software Vendors (ISVs), Internet Service Providers (ISPs), original equipment manufacturer (OEM) and retailers have leveraged PTS for our expertise to make their brand the go-to for single-stop consumer support.
We help identify your top call drivers and separate in-scope and in-warranty calls from out-of-scope or out-of-warranty calls. These calls, viewed as costs, are actually opportunities. We tailor a go-to-market approach for converting each call into a revenue stream – while satisfying your customers. Each month, we’ll share a portion of the revenues generated from your Premium Technical Support business, subsidizing your core support costs, while increasing customer satisfaction with your brand.
