Customer Service Associate Jobs in Ludhiana - SSI Placement
Customer Service Associate
SSI Placement
Expired
Posted: 28 Jan 21
Job Description
JOB PROFILE- “CUSTOMER SERVICE ASSOCIATE”
QUALIFICATION- ANY GRADUATE • MALE & FEMALE BOTH ARE REQUIRED.
QUALIFICATION- ANY GRADUATE • MALE & FEMALE BOTH ARE REQUIRED.
EXPERIENCE- 0-1 YEAR
SKILLS- COMMUNICATION & INTERPERSONAL SKILLS
SALARY- Rs.10,000-12,000 + OVERTIME LOCATION- LUDHIANA (PUNJAB)
JOB RESPONSIBILITES- • MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS.
• RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS.
• UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES. • ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.
SALARY- Rs.10,000-12,000 + OVERTIME LOCATION- LUDHIANA (PUNJAB)
JOB RESPONSIBILITES- • MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS.
• PREPARES FOR CUSTOMER INQUIRIES BY STUDYING PRODUCTS, SERVICES, AND CUSTOMER SERVICE PROCESSES.
• RESPONDS TO CUSTOMER INQUIRIES BY UNDERSTANDING INQUIRY; REVIEWING PREVIOUS INQUIRIES AND RESPONSES; GATHERING AND RESEARCHING INFORMATION; ASSEMBLING AND FORWARDING INFORMATION; VERIFYING CUSTOMER’S UNDERSTANDING OF INFORMATION AND ANSWER.
• RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS.
• IMPROVES QUALITY SERVICE BY RECOMMENDING IMPROVED PROCESSES; IDENTIFYING NEW PRODUCT AND SERVICE APPLICATIONS.
• UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES. • ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1104042
Job Category Tech Support
Locality Address Ludhiana-Others
State Punjab
Country India
About Company
SSI Placement
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