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Customer Service Associate Jobs in Ludhiana - SSI Placement

Customer Service Associate

SSI Placement
experience-icon 0 Years
salary-icon 10000 - 12000 Monthly
qualification-icon Any Graduate
Expired

Posted: 28 Jan 21

Job Description

JOB PROFILE- “CUSTOMER SERVICE ASSOCIATE” 

QUALIFICATION- ANY GRADUATE • MALE & FEMALE BOTH ARE REQUIRED. 

EXPERIENCE- 0-1 YEAR SKILLS- COMMUNICATION & INTERPERSONAL SKILLS 

SALARY- Rs.10,000-12,000 + OVERTIME LOCATION- LUDHIANA (PUNJAB)

JOB RESPONSIBILITES- • MAINTAINS CUSTOMER RELATIONSHIP BY RESPONDING TO INQUIRIES; DOCUMENTING ACTIONS. 

• PREPARES FOR CUSTOMER INQUIRIES BY STUDYING PRODUCTS, SERVICES, AND CUSTOMER SERVICE PROCESSES. • RESPONDS TO CUSTOMER INQUIRIES BY UNDERSTANDING INQUIRY; REVIEWING PREVIOUS INQUIRIES AND RESPONSES; GATHERING AND RESEARCHING INFORMATION; ASSEMBLING AND FORWARDING INFORMATION; VERIFYING CUSTOMER’S UNDERSTANDING OF INFORMATION AND ANSWER. 

• RECORDS CUSTOMER INQUIRIES BY DOCUMENTING INQUIRY AND RESPONSE IN CUSTOMERS’ ACCOUNTS. 

• IMPROVES QUALITY SERVICE BY RECOMMENDING IMPROVED PROCESSES; IDENTIFYING NEW PRODUCT AND SERVICE APPLICATIONS. 

• UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES. • ACCOMPLISHES CUSTOMER SERVICE AND ORGANIZATION MISSION BY COMPLETING RELATED RESULTS AS NEEDED.

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1104042
Job Category Tech Support
Locality Address Ludhiana-Others
State Punjab
Country India

About Company

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