Customer Service Associate Jobs in Mumbai,Navi Mumbai - Cactus Communications

Customer Service Associate
Cactus Communications
Mumbai(Andheri East ), Navi Mumbai
25000 - 30000 Per Month
Last Date 15 Dec 2018

Cactus Communications - Job Details

Date of posting: 27 Nov 18

Roles & Responsibilities 

  • Playing the role of a Client Manager responding to client queries and service quotation requests from our Japan client base.
  • Working with team members to monitor and achieve the targets towards client conversion rate, influencing repeat customers, etc. 
  • Converting leads generated by Marketing team, timely response to emails and providing chat support to clients.
 You fit the bill if you have 
  • Good keyboard skills
  • Good multi-tasking skills
  • Good customer service mindset
  • Good understanding of the client needs
  • Stress management
  • Good collaboration
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to work independently 

What’s in it for you

  • Global Exposure: work in a global organization and interact with colleagues from different nationalities. Interact with customers from a different culture and country.
  • Culture: work in a young organization with employee-friendly culture and policies. We balance work and fun at CACTUS. Cactizens driven, smart and friendly.
  • Breakfast: A delicious daily Indian breakfast is available free of cost at the office
  • Informal Dress Code

 The shifts applicable to you will be 5:30 – 14:30 (Tue – Fri),5:00 – 14:00 Monday/ 11:30 – 20:30 (Weekday),11:30 – 20:30 (Sunday) . You will be assigned a 9-hour shift during these hours. 

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Cactus Communications

Cactus Communications Pvt. Ltd.

Cactus Communications is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company mission is to enable growth through effective communication. 

CACTUS offers services to two key client segments worldwide: Academia (researchers, scholarly journals and publishers, universities, and academic societies) and Pharmaceutical and Device companies. With offices in the US, Japan, India, South Korea, Singapore and China, CACTUS has processed more than 690,000 documents from 179,000 clients across 164+ countries in the last 14 years. 

Our full-time in-house staff consists of over 500 people and represents a diverse group of people from India, Japan, South Korea, Taiwan, the US, Germany, and Brazil. We also work with over 2500 contractors from around the world. We have over 37 BELS-certified writers/editors in-house (BELS: Board of Editors in the Life Sciences),one of the largest groups of certified editors in the world.

We've been ranked #1 in India's Great Mid-Size Workplaces - 2017, A study conducted by Great Place to Work Institute India in association with MINT, by HT Media. 

Cactus Communications is proud to finish 12th in the 2017 list of Top 100 Companies for Remote Jobs by FlexJobs, up from 15th place in 2016! 

Specialties scientific editing and publication support, medical writing, translation, English education, publishing, business and media transcription, and brochure and website design and DTP
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Cactus Communications recruiting Customer Service Associate candidates nearby Mumbai(Andheri East ), Navi Mumbai.Cactus Communications vacancies for Customer Service Associate is recruited through Written-test, Face to Face Interview etc.
Cactus Communications Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Andheri East ), Navi Mumbai can apply for Customer Service Associate position in Cactus Communications. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Cactus Communications recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Cactus Communications and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Cactus Communications and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Cactus Communications and near your city and get a secured career.