Customer Service Associate Jobs in Mumbai,Navi Mumbai - Navkar Business Services
Customer Service Associate
Navkar Business Services
Expired
Posted: 01 Oct 19
Job Description
Navkar Business Services
- Property management is the operation, control, and oversight of real estate as used in its most broad terms. Management indicates a need to be cared for, monitored and accountability is given for its useful life and condition
- We are working as per US-based timings this is a 24x7 process with no fixed week off.
- Willing to work in shifts including graveyard shifts.
- 5 days working with 2 rotational week offs.
- Female Candidates will be given a shift according to workable train timings. (No transport will be provided)
- You will be on probation for the first 3 months depending on the performance we will get your confirmation done.
- There will be no leaves provided (except for week off) during the probation period.
- The candidate should be able to understand the client's complaints and work upon resolving them.
- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
- Candidate should have good client servicing skills
- Fluency in English is a must.
- Candidate has worked in the International process will be preferred (Mostly US)
- Immediate joiner will be preferred.
- If the Candidate is not from Mumbai and ready to relocate will be provided Share-based accommodation in Mumbai by our company.
- Pan card & Adhar Card are Compulsory.
- Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ensuring smooth clear communication within departments.
- Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows 10, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates a proficient knowledge of email applications.
- Ability to successfully adapt to changes in the work environment
- Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a perse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Ability to determine customer needs and provide appropriate solutions
Job Particulars
Education 10th Pass (SSC), 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id712632
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Property management is the operation, control, and oversight of real estate as used in its most broad terms. Management indicates a need to be cared for, monitored and accountability given for its useful life and condition
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