Customer Service Associate Jobs in Noida,Delhi - THR

Customer Service Associate

THR

0 to 0.6 Years

Not disclosed

Expired

Posted: 25 Jun 21

Job Description

Process: Voice/Chat/E-mail for leading E-commerce Client

Designation: Customer Service Associate

Qualification: Undergraduates/Graduate / Post Graduate/Drop out

Experience: 0 - 6 Years

Qualification and Experience: MBA/PG/Graduate/ Drop out/ UG.

Job Location: Work from Home

Employment Type: Contractactual

Shift Type: Rotational

Interview Process: Telephonic

Job Roles & Responsibilities:

Answer calls/emails/Chat professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.
Knowledge, Skills and Attitude:

Should have very good convincing and selling skills.

Should have good English communication skills.

Experience in Voice/Chat/e-mail process will be preferred

Should be very confident and presentable.

Fresher also welcome Energy levels should be high
Technical Requirements-

Applicant must have desktop/laptop.Must have window 10Must have Anti-VirusMust have web-CamMust have Power BackupMust have Internet connectionMust have additional smartphone (Optional)

Compensation & Benefits: Rs. 15,000 - Rs. 21000(CTC) per Month + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.