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Customer Service Associate Jobs in Pune - Corporate Rooms Hospitality Pvt Ltd

Eligibility : M.Com, BBA/BBM, MA, BSc, BCA, BHM, MHM, MSc, B.Com, BA

Location : Pune(Chandan Nagar , Deccan Gymkhana , East Street ...)

Last Date : 21 Jan 2017

Salary : 18000 - 20000 Rs Per Month

Corporate Rooms Hospitality Pvt Ltd - Job Details

  • Incoming calls from customers initiates proactive calls to customers relating to service issues, payment requirements, account information, etc.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times even when assisting difficult, sensitive or emotional customers
  • Should have a developed rapport with the customer/consultant base, greets by/use name, has knowledge of account ownership, responsive and timely with correspondence and problem resolution, and displays a caring attitude
  • Acts with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
  • Processes customer payments and offers other options of service
  • Maintains quality scores and call center metrics while working in a fast-paced, team environment
  • Must be receptive to monthly feedback with the ability to make necessary corrections to meet or exceed call center requirements
  • Must be able to maintain acceptable attendance and punctuality
  • Ready to work in shifts
  • Full-time physical attendance is an essential function of the job. 

Desired Candidate's profile:
  • Clear and articulate communication skills, both written and oral
  • Excellent telephonic skills with a clear, concise, and pleasant voice with an understanding and helpful tone
  • Responsive and adaptive to change and able to maintain a positive attitude in a high-stress environment
  • Good organizational skills with the ability to multitask such as listening to the customer as you are documenting the call information
  • Ability/flexibility to assist in other areas of the department when needed
  • Excellent spelling and grammar skills with a strong attention to detail
  • Strong Windows, Internet, data entry, and typing skills in order to navigate through customer service tools in a timely manner while servicing customers
  • Willingness to work overtime as needed
  • Must be able to work in very fast paced environment and be able to handle stressful situations
  • Experience in a high call volume call center, 
  • Experience handling difficult customer service calls, with proven experience with excellent call control
  • Escalations experience a plus
  • Bilingual preferred - English, Hindi, marathi14) Excel and Outlook experience

Hiring Process : Face to Face Interview

Job Role: Customer Service / Tech Support

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Note: This posting is done directly & exclusively on Freshersworld.com.

We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs.

About Corporate Rooms Hospitality Pvt Ltd

Company Profile: Corporate Rooms Hospitality Pvt ltd, is established in Sept 2015. We are into E-commerce Industry, wherein we have our own online Travel portal. We give services to Corporates ONLY. Services in terms of Travel bookings, Hotel Bookings, Conference Rooms Bookings, Service Appt Bookings, Office Relocation etc.

Jobs by Location

Corporate Rooms Hospitality Pvt Ltd recruiting Customer Service Associate fresher’s in Pune. The Corporate Rooms Hospitality Pvt Ltd vacancies for Customer Service Associate is filled through Face to Face Interview etc.
Corporate Rooms Hospitality Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com,BBA/BBM,MA,BSc,BCA,BHM,MHM,MSc,B.Com,BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Service Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Corporate Rooms Hospitality Pvt Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Corporate Rooms Hospitality Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Corporate Rooms Hospitality Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.