Customer Service Associate Jobs in Pune - Corporate Rooms Hospitality Pvt Ltd
Job Description
- Incoming calls from customers initiates proactive calls to customers relating to service issues, payment requirements, account information, etc.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times even when assisting difficult, sensitive or emotional customers
- Should have a developed rapport with the customer/consultant base, greets by/use name, has knowledge of account ownership, responsive and timely with correspondence and problem resolution, and displays a caring attitude
- Acts with confidence by answering or finding the answers to customer questions and finding solutions to customer issues
- Processes customer payments and offers other options of service
- Maintains quality scores and call center metrics while working in a fast-paced, team environment
- Must be receptive to monthly feedback with the ability to make necessary corrections to meet or exceed call center requirements
- Must be able to maintain acceptable attendance and punctuality
- Ready to work in shifts
- Full-time physical attendance is an essential function of the job.
Desired Candidate's profile:
- Clear and articulate communication skills, both written and oral
- Excellent telephonic skills with a clear, concise, and pleasant voice with an understanding and helpful tone
- Responsive and adaptive to change and able to maintain a positive attitude in a high-stress environment
- Good organizational skills with the ability to multitask such as listening to the customer as you are documenting the call information
- Ability/flexibility to assist in other areas of the department when needed
- Excellent spelling and grammar skills with a strong attention to detail
- Strong Windows, Internet, data entry, and typing skills in order to navigate through customer service tools in a timely manner while servicing customers
- Willingness to work overtime as needed
- Must be able to work in very fast paced environment and be able to handle stressful situations
- Experience in a high call volume call center,
- Experience handling difficult customer service calls, with proven experience with excellent call control
- Escalations experience a plus
- Bilingual preferred - English, Hindi, marathi14) Excel and Outlook experience
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id250056
Job Category BSc/BCA/BBM , Tech Support
Locality Address Chandan Nagar , Deccan Gymkhana , East Street , F.C. Road, J.M. Road , Kalyani Nagar , Lonavala
State Maharashtra
Country India
About Company
Company Profile: Corporate Rooms Hospitality Pvt ltd, is established in Sept 2015. We are into E-commerce Industry, wherein we have our own online Travel portal. We give services to Corporates ONLY. Services in terms of Travel bookings, Hotel Bookings, Conference Rooms Bookings, Service Appt Bookings, Office Relocation etc.
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