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Customer Service Associate Jobs in Pune - Tech Mahindra

Customer Service Associate
Tech Mahindra
Tech Mahindra
Last Date 31 Dec 2020
This Job is Expired

Tech Mahindra - Job Details

Date of posting: 20 Dec 20
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Tech Mahindra

Tech Mahindra Limited is an Indian multinational technology company, providing information technology (IT) and business process outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

As of April 2020, Tech Mahindra is a US$5.2 billion company[ with 125,236 employees across 90 countries. The company was ranked #5 in India's IT firms and overall #47 in Fortune India 500 list for 2019. On 25 June 2013, Tech Mahindra announced the completion of a merger with Mahindra Satyam. Tech Mahindra has 973 active clients as of April 2020.



Tech Mahindra announced its merger with Mahindra Satyam on March 21, 2012, after the boards of the two companies gave their approval, to create a 2.5 billion $ IT Company. The two firms had received the go-ahead for the merger from the Bombay Stock Exchange and the National Stock Exchange. On June 11, 2013, Andhra Pradesh High Court gave its approval for the merger of Mahindra Satyam with Tech Mahindra, after the Bombay high court had already given its approval. Vineet Nayyar said that technical approvals from the Registrar of Companies in Andhra Pradesh and Maharashtra are required which will be done in two to four weeks, and within eight weeks, the new merged entity would be in place. The new organisation would be led by Anand Mahindra as Chairman, Vineet Nayyar as Vice Chairman and C. P. Gurnani as the CEO and Managing Director. On June 25, 2013, Tech Mahindra announced the completion of its merger with Mahindra Satyam to create the nation's fifth largest software services company with a turnover of US$2.7 billion. Tech Mahindra got the approval from the registrar of companies for the merger at 11:45 pm on June 24, 2013. July 5, 2013 has been determined as record date on which the Satyam Computer Services ('Mahindra Satyam') shares will be swapped for Tech Mahindra shares under the approved scheme. Mahindra Satyam (Satyam Computer Services),was suspended from trading with effect from July 4, 2013, following the merger. Tech Mahindra completed share swap and allocated its shares to the shareholders of Satyam Computer Services on July 12, 2013 The stock exchanges have accorded their approval for trading the new shares effective July 12, 2013. Tech Mahindra posted net profit of Rs 686 crore for the first quarter ended June 30, 2013, up 27% compared to the corresponding quarter last year.
This Job is Expired
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Tech Mahindra recruiting Customer Service Associate Experienced(0 to 3 yrs) candidates candidates nearby Pune(Kothrud).Tech Mahindra vacancies for Customer Service Associate is recruited through Written-test, Face to Face Interview etc.
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