Customer Service Executive Jobs in Ahmedabad - The Athlos
Customer Service Executive
The Athlos
0 Years 
16000 - 19000 Monthly 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 03 Mar 17
Job Description
Customer Service Executive (Voice Process)
Job Responsibilities
- He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- He is responsible for rendering useful administrative support to other members of the customer care team.
- He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- He is responsible for monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.
- His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know inquiry is still be researched.
- His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Job Particulars
Role bpo telecaller
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id280051
Locality Address
State Gujarat
Country India
About Company
OverviewMotif literally means a recurring theme in a piece of art or music that makes it beautiful. We are a customer-centric niche Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) Company and we perform rules based recurring processes where human judgment is essential to the workflow. We provide high quality services and process improvements that deliver consistency in a continuous manner that adds value to our clients business.
We primarily serve eCommerce Marketplaces, Online Retail companies, Online Travel agencies and Financial Services companies. We provide customized outsourcing services including multi-channel Contact Center services via voice, email and chat, Online Credit Card Fraud Prevention and Fraud Monitoring Services, Research & Analytics and Back Office Support on a 24/7 basis to Fortune 500 and mid-market companies globally.Since our inception in 2000, we have focused on building long lasting partnerships with our clients by delivering measurable ROI and consistently helping them improve customer experience. Our clients have stayed with us since the beginning of the partnership and our teams have grown continuously adding more services and resolving more complex challenges.
We primarily serve eCommerce Marketplaces, Online Retail companies, Online Travel agencies and Financial Services companies. We provide customized outsourcing services including multi-channel Contact Center services via voice, email and chat, Online Credit Card Fraud Prevention and Fraud Monitoring Services, Research & Analytics and Back Office Support on a 24/7 basis to Fortune 500 and mid-market companies globally.Since our inception in 2000, we have focused on building long lasting partnerships with our clients by delivering measurable ROI and consistently helping them improve customer experience. Our clients have stayed with us since the beginning of the partnership and our teams have grown continuously adding more services and resolving more complex challenges.
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