customer service executive Jobs in Chennai - SPI CINEMAS

      Job Description

• Excellent communications skills (Written and spoken)
  
• Managing incoming calls and customer service inquiries
  
• Generating sales leads that develop into new customers
  
• Identifying and assessing customers’ needs to achieve satisfaction.
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• customer service team sales targets and call handling quotas
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers.
  

• Strong written and verbal communication skills
  
• Good PC skills. 
  
• Good customer convincing skills
  
• Strong analytical skills
  
• Excellent time management skills
  
• Problem solving and working through ambiguous situations
  
• Attention to detail and accuracy
  
• Exceptional customer service skills
  

• Receive and resolve inbound customer support queries via a phone queue or web tickets.
  
• Handle and resolve customer queries via inbound phone calls, emails or web chat.
  
• Provide support on non-technical & account management inquiries
  
• Maintain awareness of competitive activity and opportunities for product development
  
• Support tasks include interpreting contractual obligations, invoices, process adherence,
  
• customer migrations, and site administration functions.
  
• Utilize other the customer service skills efficiently.
  
• Research and resolve customer inquiries for the various products and services .
  
• Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner
  
•  Must meet or exceed individual performance goals and metrics focused on providing customer support.