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Customer Service Executive Jobs in Mumbai - For A Client Of TeamLease Service Limited

Customer Service Executive
For A Client Of TeamLease Service Limited
Any Graduate
1 to 8 Years
For A Client Of TeamLease Service Limited
Last Date 21 Aug 2018

For A Client Of TeamLease Service Limited - Job Details

Date of posting: 21 Jun 18
Duties:
• Maintain a positive brand image for NewAge Products while interacting with customers and vendors.
• Process replacement orders in a timely fashion with a degree of accuracy.
• Follow up on customer inquiries to ensure that there has been a resolution.
• Provide best in class customer service via email.
• De-escalate and retain customers.
• Achieve metrics that include, but are not limited to AHT, productivity and email quality.
• Update and maintain reports in Excel.
• Use discretionary judgement regarding customer orders and concerns.
• Be a brand ambassador when interacting with retailers and clients on a daily basis.
• Flag issues quickly and ensure that feedback is flowing to the right channel.
• Process returns in a timely manner with a high degree of accuracy.
Qualifications:
• Strong initiative and ability to work independently.
• Ability to investigate issues and come to a resolution that balances the needs of the customer and the business.
• Excellent communication skills.
• Ability to drive customer loyalty.
• Ability to multitask and meet tight deadlines.
• Strong customer service skills, business acumen and a positive demeanor.
• A “can do” attitude.
• Proficient with MS Office.
• Home improvement experience and/or knowledge a plus.
• Strong negotiation skills and confidence.
• Drive to achieve first contact resolution.
.

Job Summary

Job Type : Full Time
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 8 Years)

About For A Client Of TeamLease Service Limited

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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For A Client Of TeamLease Service Limited recruiting Customer Service Executive Experienced(1 to 8 Years) candidates candidates nearby Mumbai.For A Client Of TeamLease Service Limited vacancies for Customer Service Executive is recruited through Written-test, Face to Face Interview etc.
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