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Customer Service Executive Jobs in Mumbai - For A Client Of TeamLease Service Limited

Customer Service Executive

For A Client Of TeamLease Service Limited
experience-icon 1 to 8 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 21 Jun 18

Job Description

Duties:
• Maintain a positive brand image for NewAge Products while interacting with customers and vendors.
• Process replacement orders in a timely fashion with a degree of accuracy.
• Follow up on customer inquiries to ensure that there has been a resolution.
• Provide best in class customer service via email.
• De-escalate and retain customers.
• Achieve metrics that include, but are not limited to AHT, productivity and email quality.
• Update and maintain reports in Excel.
• Use discretionary judgement regarding customer orders and concerns.
• Be a brand ambassador when interacting with retailers and clients on a daily basis.
• Flag issues quickly and ensure that feedback is flowing to the right channel.
• Process returns in a timely manner with a high degree of accuracy.
Qualifications:
• Strong initiative and ability to work independently.
• Ability to investigate issues and come to a resolution that balances the needs of the customer and the business.
• Excellent communication skills.
• Ability to drive customer loyalty.
• Ability to multitask and meet tight deadlines.
• Strong customer service skills, business acumen and a positive demeanor.
• A “can do” attitude.
• Proficient with MS Office.
• Home improvement experience and/or knowledge a plus.
• Strong negotiation skills and confidence.
• Drive to achieve first contact resolution.
.

Job Particulars

Education Any Graduate
Who can apply Experienced (1 to 8 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id440560
Job Category Others
Locality Address
Country India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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