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Customer Service Executive Jobs in Mumbai,Navi Mumbai - E-Commerce Company

Customer Service Executive

E-Commerce Company
experience-icon 0 Years
salary-icon 200000 - 240000 Yearly
Expired

Posted: 03 Aug 17

Job Description

  • We are having an urgent opening for a leading E-Commerce Company
  • Profile: Customer Service Executive 
  • We are looking for a Customer Delight Associate in our Delights Team. 
  • Working in this team requires skill sets of great communications, handling irate customers and working with other departments. 
  • One should be willing to think on the feet with excellent communication skills while delivering exemplary customer service. 
  • He/She should have a knack of resolving customer’s issues and should have the element of delighting the customer ingrained in him/her.
Roles and Responsibilities
  • Respond to inquiries and queries from customers and provide a thorough and speedy resolve via Calls and Emails
  • Log customer queries in CRM
  • Keep follow up on open complaints and provide timely closures
  • Provide feedback to Operations Team and Business Team on basis of customer VOC
Requirements:
  • Excellent customer care skills
  • Effective communication skills
  • Effective management skills
  • Ability to thrive effectively under pressure
  • Good problem solving and people skills
  • Result oriented and driven
  • Good with basic calculations

Job Particulars

Education B.Com, BA, BSc
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id329560
Job Category Tech Support
Locality Address Andheri East , Borivali East , Thane, Mumbai-Others, Navi Mumbai-Others
Country India

About Company

Push & Pull is lead by a group of Executive Recruiters in Mumbai which are capable of sourcing right candidates for your organization. We can fetch right profiles for executive level, middle-level management and technical candidates for a wide range of industries in India.

Push & Pull Placements Executive Recruiters in Mumbai was formed to assist our clients and to provide an exclusive service specializing in the following areas: CEO/CFO/EVP/VP for Sales, Business Development, Channel Distribution and Operations, in the areas of Finance, Engineering, Pharmaceuticals, Healthcare and Life Sciences. Banking, financial services, Consumer, Retail & Services , Power & Energy, Infrastructure, Manufacturing, Telephony, Communication Technology and IT/ITES.

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