Customer Service Executive Jobs in Mumbai,Navi Mumbai - Hansa Direct
Customer Service Executive
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE), Vocational Training, BFA, Other Course 
Job Description
- Manage Large Amounts Of Incoming Calls Identify And Assess Customers’
- Needs To Achieve Satisfaction Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools Analyzing Customer Needs And Recommending Products Based On Those Needs.
- Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas
- Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits;
- Follow Up To Ensure Resolution Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
- Follow Communication Procedures, Guidelines And Policies Take The Extra Mile To Engage Customers Required Skills: Good Typing Speed. Good Communication Skill.
- Basic Computer Skills Discipline, Positive Attitude & Punctuality
Job Particulars
About Company
Hansa Direct – a part of Hansa Customer Equity, is a one-of-a-kind Customer Relationship Centre (CRC) backed by specialists across data, analytics, martech and digital. The core focus of services here is helping a customer build a lifelong relationship with a brand and not just for addressing one-off issues or complaint
At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers a majority of customer touchpoints to promise superior CX thereby assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build a long-lasting connect between a brand and it’s customers at every touch point and with every interaction, create an experience for them.
