Customer Service Executive Jobs in Mumbai,Navi Mumbai - Hansa Direct

Customer Service Executive
Hansa Direct
Mumbai(Thane, Vashi , Vikhroli , Wadala , Mumbai-Others), Navi Mumbai
0 Years
Hansa Direct
Last Date 20 Dec 2021
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Hansa Direct - Job Details

Date of posting: 21 Oct 21

  • Manage Large Amounts Of Incoming Calls Identify And Assess Customers’ 
  • Needs To Achieve Satisfaction Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools Analyzing Customer Needs And Recommending Products Based On Those Needs. 
  • Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas 
  • Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; 
  • Follow Up To Ensure Resolution Keep Records Of Customer Interactions, Process Customer Accounts And File Documents 
  • Follow Communication Procedures, Guidelines And Policies Take The Extra Mile To Engage Customers Required Skills: Good Typing Speed. Good Communication Skill. 
  • Basic Computer Skills Discipline, Positive Attitude & Punctuality

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About Hansa Direct

Hansa Direct – a part of Hansa Customer Equity, is a one-of-a-kind Customer Relationship Centre (CRC) backed by specialists across data, analytics, martech and digital. The core focus of services here is helping a customer build a lifelong relationship with a brand and not just for addressing one-off issues or complaint 


At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers a majority of customer touchpoints to promise superior CX thereby assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build a long-lasting connect between a brand and it’s customers at every touch point and with every interaction, create an experience for them. 


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Hansa Direct recruiting Customer Service Executive candidates nearby Mumbai(Thane, Vashi , Vikhroli , Wadala , Mumbai-Others), Navi Mumbai.Hansa Direct vacancies for Customer Service Executive is recruited through Written-test, Face to Face Interview etc.
Hansa Direct Company recruits a lot of candidates every year based on the skills BPO, English Speaking, Voice Support. The candidates with 12th Pass (HSE), 10th Pass (SSC), BFA, Vocational Training, Certificate Course (ITI), Other Course, Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai(Thane, Vashi , Vikhroli , Wadala , Mumbai-Others), Navi Mumbai can apply for Customer Service Executive position in Hansa Direct. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Hansa Direct recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Hansa Direct and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Hansa Direct and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Hansa Direct and near your city and get a secured career.