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Customer service executive Jobs in Mumbai - Troika Tech Services Pvt Ltd

Last Date 29 Sep 2017

Troika Tech Services Pvt Ltd - Job Details

Date of posting: 31 Jul 17

Responsibilities

Include:

  • Managing large amounts of incoming calls and customer inquiries
  • Generating sales leads
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Job brief: We are looking for a customer-oriented service representative.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Job Type: Full-time

Hiring Process : Face to Face Interview

About Troika Tech Services Pvt Ltd

We deliver excellence in Design, Creativity and Innovation.

 Troika promises, a stunning website with State-of-the-Art, Ultra-Modern and Futuristic features.

 Since last 4 years we have worked with the best in over 25 sectors which includes travel and tourism, politics, entertainment, chemicals, education, ecommerce, etc.

 Troika Tech has presence in over 30 Indian Cities and 4 Countries which includes India, China, U.A.E. and Australia.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Troika Tech Services Pvt Ltd recruiting Customer service executive fresher’s in Mumbai. The Troika Tech Services Pvt Ltd vacancies for Customer service executive is filled through Face to Face Interview etc.
Troika Tech Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Microsoft excel, Cold Calling, Computer Operater, Customer Care Executive, Customer Relationship, Customer Service, Outbound Sales . The candidates with 12th Pass (HSE), BFA, Vocational Training, PG Diploma, Diploma, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer service executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Troika Tech Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Troika Tech Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Troika Tech Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.