customer service executive Jobs in Salem - AIMPLACEMENT

Customer Service, Product Knowledge, Verbal Communication, Problem Solving, Market Knowledge

• Prepares for customer inquiries by studying products, services, and customer service processes.
  
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  
• Records customer inquiries by documenting inquiry and response in customers' accounts.
  
• Improves quality service by recommending improved processes; identifying new product and service applications.
  
• Updates job knowledge by participating in educational opportunities.
  
• Accomplishes customer service and organization mission by completing related results as needed.
  
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  
• Opens customer accounts by recording account information.
  
• Maintains customer records by updating account information.
  
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
  
• cumentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking