Customer Service Executive Jobs - Pune - DBS Bank - 0 to 3.0 years of experience - 27 February 2020
Job Description
Job Duties & responsibilities
- Develop and monitor service scorecards for the branch and self
- Develop and monitor SLAs with support units for delivering best in class service
- Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same
- Implement Customer satisfaction surveys and establish the business at one of the best in the industry
- Implement training programs for all team members on customer service, contact management
- Track end to end Complaint management and resolution and do root cause analysis where required
- Work closely with Sales in marketing program to ensure quality customers education process.
- Develop training materials and coordinate training for all staff.
- Manage KYC and all compliance related processes in the business
- To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering
- Manage Digi walk-in’s and their requests
Job Particulars
Role bpo telecaller
Education BA
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id875712
Job Category
Locality Address
State Maharashtra
Country India
About Company
Jobs By Location
Pune
Ahmedabad
Delhi
Mumbai
Bangalore
Noida
Gurgaon
Chennai
Hyderabad
Kolkata
Others also searched for
Job & career videos Subscribe