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Customer Service Executive - Semi Voice Jobs in Bangalore,Mysore,Indore - HGS

Customer Service Executive - Semi Voice
HGS
Any Graduate, Any Post Graduate
0 to 0.6 Years
Customer Service Executive - Semi Voice Jobs in Bangalore,Mysore,Indore - HGS
Last Date 11 Aug 2019
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HGS - Job Details

Date of posting: 12 Jun 19
Customer Service Executive - Semi Voice

No. Of Post: 50 Post

Position Summary:
  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required

Roles and Responsibilities:
  • Handling incoming Calls
  • Providing resolution to Customers on Technical queries.
  • Ensure that the required Service Level Agreements (SLA'''''''''''''''s) are met.
  • Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers

Education & Experience:
  • Graduate / Post Graduate
  • Fresher & 50% > 6 months of experience in call centre [immediate Joining Preferred]

Desired Skills and Abilities:
  • Excellent Communication skills
  • Language 1 – English Proficiency Level- Excellent
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  • Language 2 – Any south Indian Language.
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  • Ability to work under pressure

Standards for measuring success:
  • Customer Satisfaction
  • Meeting required average handle time
  • Quality scores.

BV Check:
  • All new hires will go through a BV check on Education and Experience details provided. Negative report will lead to an immediate termination.

Transport:
  • One way Transport – Between 8 PM and 6 AM.

Location and Shift timings:
  • Bangalore
  • Predominantly day shift

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 0.6 Years )

About HGS

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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HGS recruiting Customer Service Executive - Semi Voice Experienced(0 to 0.6 Years) candidates candidates nearby Bangalore, Mysore, Indore, Mumbai, Pune.HGS vacancies for Customer Service Executive - Semi Voice is recruited through Written-test, Face to Face Interview etc.
HGS Company recruits a lot of Experienced(0 to 0.6 Years) candidates candidates every year based on the skills Customer Care Executive, Customer Relationship, Customer Service. The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore, Mysore, Indore, Mumbai, Pune can apply for Customer Service Executive - Semi Voice position in HGS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HGS recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HGS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HGS and near your city and get a secured career.