Customer Service Executive : Voice Jobs in Guntur,Raipur,Bangalore - HGS
Job Description
Job Code : HGS/121
Customer Service Executive : Voice
No. Of Post: 200 Post
Position Summary:
- Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
- Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential.
- Demonstrated success in sales and customer service is required.
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
- Under Graduates/Graduates.
- Fresher 0-12 Months
Desired Skills and Abilities:
- Regional Language Communication Skill.
- Basic Telephone Etiquettes.
- MS Office
- Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills.
- Ability to write, read and speak English to suit business needs.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.
- Trouble shooting.
- Ability to sell.
Job Particulars
Education Any Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id634804
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Andhra Pradesh, Chhattisgarh, Karnataka, Madhya Pradesh, Maharashtra, Tamil Nadu, West Bengal, Telangana
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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