Customer Service Helper Jobs in Bangalore - 3EV INDUSTRIES PRIVATE LIMITED

Customer Service Helper

3EV INDUSTRIES PRIVATE LIMITED

0 to 2 Years

Not disclosed

Expired

Posted: 31 May 20

Customer Service Helper

3EV INDUSTRIES PRIVATE LIMITED

0 - 2 years

Bengaluru

Job description

Business Description

3ev provides hyper-local connectivity services based on its proprietary Software Platform, mix of auto rickshaws and internally manufactured EV rickshaws, and community-centric fleet operating model.
The company was established in Bangalore in February 2019 and manufactures at its factory in Doddaballapura, Karnataka.
Based on the proprietary 3ev business model, service operations focus on providing a superior customer experience, operating efficiency, asset-utilization, driver training and retention, earnings power, operating density, and scalable profitability and growth.
Our goal is to develop a sustainable ecosystem between customers, franchise partners, technology and marketing partners and society for better, cleaner, more efficient hyper-local micro mobility and logistics solutions.

Operations

3ev operations are organized into individual Fleet Operating Stations (FOS) which are located at the center of specific neighborhoods in order to serve the surrounding area limited to 5-10km radius.
Each FOS contains between 20-50 drivers and vehicles for passenger, parcel delivery and freight services within the designated area.
Multiple FOS are grouped together with slightly overlapping coverage in order to provide 3ev hyper-local connectivity services to a broader geography.
A grouping of 10-15 FOS comprise a Fleet Operating Network (FON) which then can have between 200 - 750 drivers and vehicles.
The operation of each FOS is independent with limited cross over from one FOS to another, although resource allocation between FOS can occur.
3ev Standard Operating Procedure is followed in all FOS and FON.

Job Description

3ev is seeking a Customer Service HELPER to report directly to the CTO and Operations Managers at the company and its affiliates.
The HELPER interacts with incoming customer service requests and processes these services in accordance with the 3ev SOP.

Position Description

Pertaining to 3eco RDGO (RIDE, DELIVERY, GOODS ORDER) services offered by 3ev, obtain client information and requests by answering telephone calls.
Record service request in hard copy and electronic form.
Follow 3ev SOP for fulfillment of customer service requests.
Prepare daily and weekly reports of service activity.
Work from home required as per 3ev Virtual Office structure.

Required skills and experience:

Fluent in English and Kannada.
Clear speaking voice.
Confident to speak with customers over the phone.
Experienced in using a desktop computer.
Able to multi-task in handling multiple customer requests simultaneously.
Able to follow SOP with total discipline, focus, and precision.
Able to self-motive and self-regulate in a Virtual Office, work-from-home structure.

Qualifications: Bachelor's Degree

Experience 1-2 years: Call center customer service role.