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Customer Service Inbound Jobs in Hyderabad - ICICI Lombard General Insurance Company Limited

Customer Service Inbound

ICICI Lombard General Insurance Company Limited
experience-icon 6 to 11 Years
salary-icon 500000 - 800000 Yearly
qualification-icon Other Course
Expired

Posted: 10 Mar 20

Job Description

  1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards

  2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.

  3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees

  4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues

  5. Effectively manage customer escalations

  6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency


Education
  • UG :
  • Any Graduate in Any Specialization
  • PG :
  • Post Graduation Not Required, Any Postgraduate in Any Specialization
  • Doctorate :
  • Any Doctorate in Any Specialization, Doctorate Not Required

Job Particulars

Role others
Education Other Course
Who can apply Experienced (6 to 11 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id885235
Job Category Others
Locality Address
State Telangana
Country India

About Company

ICICI Lombard General Insurance Company Limited
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