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customer service Jobs in Chennai - Equitas Small Finance Bank

customer service

Equitas Small Finance Bank
experience-icon 0 to 3 Years
salary-icon Not disclosed
Expired

Posted: 10 Apr 17

Job Description

  • Invites applications from candidates with experience in Customer Service / HR helpdesk from CHENNAI only. 
  • Only Candidates having command over English, Tamil & Hindi (All 3)  will be conisdered. 

Purpose of the role:

  • This is individual contributor role (IC).
  • Handling HR queries from prospective candidates, employeesand ex-employees.
  • Understanding HR Policies, Process and Porcedure.
  • Able to draft, adhere and periodic update Standard Operating Procedure (SOP).
  • Command over English / Hindi / Tamil is must. 
  • Knowing Marathi/ Kannada/ Malayalam/ Punjabi / Gujarati as 4th Language would be added advantage.

Key Responsibilities:

  • Ensures timely delivery adhering to the SLAs
  • Ensures 100% quality in deliverables
  • Provides correct and timely information to upstream and downstream processes
  • Collaborates and fosters better relationships with internal stakeholders
  • Provides MIS reports and other ad-hoc reports to management
  • Ability to work in a multi-tasking environment
  • Ensures for data security and confidentiality
Desired Experience:
  • Number of years of experience (range): 0-3 yrs
  • Responsibilities managed in the previous organizations: Should have experience in any CRM tools and managing irate customers
  • Languages: English, Hindi & Tamil (All 3 Must),  ( Any other Indian Language as 4th Langugae will be added advantage)
  • Computer/technical skills (if any):  Very Good in MS Office Apps + Any CRM tool
Qualifications:
  • Graduation: Any Graduate
  • MBA in HR would be an added advantage

Job Particulars

Education MA, MSW, PG Diploma
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id292243
Job Category Tech Support
Locality Address
Country India

About Company

Equitas Small Finance Bank is leader in Small Finance Banking with 400+ Branch in & states with HQ in Chennai.This is role in HR Shared Service to be part of HR Helpdesk.

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