Customer Service Jobs in Delhi - Baazi Games

Customer Service

Baazi Games

0 to 3 Years

Not disclosed

Expired

Posted: 19 Dec 20

Job Description

Deliver extraordinary customer services by responding to customer concerns regarding customer accounts

Should have excellent communication and English language skills (written and verbal) with good typing speed

Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat

Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always

Grow and nurture customer relationships on every interaction that results in measurable Customer value

Document necessary account information and offer custom solutions that benefit the customer

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Balance customer interests with the interests of company

Resolve all customer queries and follow established problem ticket recording procedures as appropriate

Gather relevant information from customers as required and update it accurately to facilitate the decision process

Professional attributes :

Needs proactiveness and anticipation to understand customers' problems

Adaptability to customer's need and requirement

Should be a problem solver

Should have experience in blended process: call, email and chat experience. Fresher should be able to handle customer queries effectively on any platform.

Should be comfortable working 6 days with rotational shifts and/or offs.

Personal Attributes

We are looking for go-getters, quick learners and Flexible candidates with high drive and ownership.
Candidate should have good communication, written and listening skills